Frequently Asked Questions

Find answers to common questions about Serenity, AI-powered life guidance, and achieving your personal development goals.

All Questions(57)

What is Serenity and how does it work?

Serenity is an app that helps you set goals, comes up with a plan on how to achieve your goals, and helps you stay accountable.

Getting Started
AI
Personal Development
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How is Serenity different from other productivity apps?

Serenity focuses on the journey. It helps provide persistent memory of your journey, personalized guidance, and gentle accountability rather than a simple to do list.

Getting Started
AI
Productivity
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What types of goals can Serenity help me with?

Serenity can help with academic goals, career transitions, habit formation, personal development, relationship goals, health and wellness, and finding purpose and direction in life.

Getting Started
Goal Setting
Personal Development
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How much does Serenity cost?

Serenity offers both free and premium tiers. The free tier includes essential goal-setting and planning features, while premium features include advanced accountability and mental wellness tools.

Pricing & Plans
Pricing
Features
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Is my data private and secure?

Yes, Serenity takes data privacy seriously. Your conversations and personal information are encrypted and never shared with third parties without your explicit consent.

Privacy & Security
Privacy
Security
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How do I get started with Serenity?

Getting started is simple: create your account, and have an honest conversation with your AI guide about where you are and where you want to go.

Getting Started
Getting Started
Onboarding
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Can Serenity help with mental health and wellbeing?

Yes, Serenity includes mental wellness features like mood tracking, stress management tools, and mindfulness prompts to support your overall wellbeing alongside goal achievement.

Mental Wellness
Mental Health
Wellbeing
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What if I get stuck or need help?

Serenity provides 24/7 AI support, community forums, and human support options. The AI can help you troubleshoot issues, adjust your approach, and get back on track.

Support
Support
Help
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How does Serenity track my progress?

Serenity tracks your progress through goal completion percentages, habit streaks, milestone achievements, and qualitative reflections on your mood and insights.

Features
Progress Tracking
Analytics
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Can I use Serenity with other productivity tools?

Yes, Serenity integrates with popular calendar apps, task managers, and other productivity tools to work seamlessly with your existing workflow.

Integration
Integration
Productivity Tools
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Set a goal for yourself

Setting a goal for yourself used to take a lot of self discovery. Now thanks to apps like Serenity, it's as simple as talking to an AI, and in less than a minute you will have set a goal that aligns with what you want in life.

Features
Features
Support
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Create a plan to achieve your goal with Serenity

Creating a plan to achieve your goal used to require a lot of tedious journeling, task management systems, and accountability tools. With apps like Serenity, all you need to do is set your goal, and Serenity will help you create a fully personalised plan to acheive your goal.

Features
Features
Support
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Can I change my goals on Serenity?

You can change your goals on Serenity. If you would like to delete a goal on Serenity, you can do so by clicking the delete button next to a goal.

Features
Features
Support
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Can I combine goals on Serenity?

If you want to combine your goals on Serenity, you can create a new goal that is a combination of the two goals you want to combine.

Features
Features
Support
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Can I mark a goal as done on Serenity?

You can mark a goal as done on Serenity.

Features
Features
Support
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How do I sign up for Serenity?

Signing up for Serenity is simple and free. Visit our website or download the app, click 'Sign Up', and follow the quick registration process.

Getting Started
Sign Up
Registration
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Is Serenity available on iOS, Android, or web?

Serenity is available on iOS, Android, and web platforms, ensuring you can access your goals and AI guidance wherever you are.

Getting Started
Platforms
Mobile
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Do I need any special knowledge to use Serenity?

No special knowledge is required. Serenity is designed to be intuitive and user-friendly, with the AI guiding you through every step.

Getting Started
Ease of Use
Beginner Friendly
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Can I use Serenity without an internet connection?

Serenity requires an internet connection for AI features and data synchronization, but some basic features may be available offline.

Getting Started
Offline
Internet
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How do I set a goal in Serenity?

Setting a goal in Serenity is as simple as having a conversation with your AI guide. Just tell the AI what you want to achieve, and it will help you define and structure your goal.

Using the App
Goal Setting
AI Guidance
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What kind of reminders or nudges does Serenity provide?

Serenity provides gentle, personalized reminders and nudges based on your goals, progress, and preferences, helping you stay on track without feeling overwhelmed.

Using the App
Reminders
Notifications
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How do I mark a task or milestone as complete in Serenity?

Marking tasks and milestones as complete is simple - just tap the completion button next to each item, and Serenity will celebrate your progress and update your overall goal status.

Using the App
Task Completion
Milestones
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How do I receive encouragement or support from the AI?

The AI provides encouragement through personalized messages, progress celebrations, and supportive conversations that adapt to your needs and current situation.

Using the App
AI Support
Encouragement
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Can I customize how the AI interacts with me (tone, frequency, etc.) in Serenity?

Yes, you can customize the AI's interaction style, including tone, frequency of check-ins, and communication preferences to match your personality and needs.

Using the App
AI Customization
Personalization
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What happens on Serenity if I fall behind on my plan?

If you fall behind, Serenity provides gentle, non-judgmental support to help you get back on track, adjust your plan if needed, and learn from the experience.

Using the App
Setbacks
Recovery
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How does the AI in Serenity personalize guidance for my goals?

The AI personalizes guidance by learning your preferences, understanding your unique situation, and adapting its recommendations based on your progress and feedback.

AI & Personalization
AI Personalization
Adaptive Learning
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Does Serenity learn from my behavior over time?

Yes, Serenity continuously learns from your interactions, progress patterns, and feedback to provide increasingly personalized and effective guidance.

AI & Personalization
Machine Learning
Behavioral Patterns
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Can I give feedback on how the AI is helping me in Serenity?

Yes, you can provide feedback on AI responses and suggestions, which helps improve the AI's understanding of your needs and preferences.

AI & Personalization
Feedback
AI Improvement
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Is Serenity's AI available 24/7?

Yes, Serenity's AI is available 24/7, providing support and guidance whenever you need it, regardless of the time of day.

AI & Personalization
24/7 Support
Availability
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Can Serenity's AI handle multiple goals at once?

Yes, Serenity's AI can help you manage multiple goals simultaneously, providing guidance and support for each while helping you maintain balance and prioritize effectively.

AI & Personalization
Multiple Goals
Goal Management
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Is Serenity free to use?

Yes, Serenity offers a free tier with essential features, allowing you to experience the core benefits of AI-powered goal guidance without any cost.

Pricing & Plans
Free Tier
Pricing
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How much does Serenity Premium cost?

Serenity Premium pricing is designed to be accessible while providing advanced features. Specific pricing details are available on our pricing page.

Pricing & Plans
Premium Pricing
Subscription
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Do you offer student, nonprofit, or group discounts for Serenity?

Yes, Serenity offers special pricing for students, nonprofit organizations, and group subscriptions to make our services accessible to those who need them most.

Pricing & Plans
Discounts
Students
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Is there a free trial for the premium plan for Serenity?

Yes, Serenity offers a free trial of premium features so you can experience the full capabilities before deciding to upgrade.

Pricing & Plans
Free Trial
Premium Features
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What happens to my data and goals on Serenity if I downgrade to a free plan?

When you downgrade to the free plan, your core data and goals remain intact, but you'll lose access to premium features and advanced analytics.

Pricing & Plans
Downgrade
Data Retention
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How do I reset my password for Serenity?

To reset your password, go to the login page and click 'Forgot Password', then follow the instructions sent to your email address.

Account & Privacy
Password Reset
Account Security
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Can I change my email or login details for Serenity?

Yes, you can update your email address and other account details through your account settings in the Serenity app or website.

Account & Privacy
Account Settings
Email Change
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What should I do if I forget my login information for Serenity?

If you forget your login information, use the 'Forgot Password' feature on the login page, or contact our support team for assistance with account recovery.

Account & Privacy
Account Recovery
Login Issues
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How does Serenity use my data?

Serenity uses your data to provide personalized AI guidance and improve your experience, while maintaining strict privacy controls and never sharing your information with third parties.

Account & Privacy
Data Usage
Privacy
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Can I export my goals and progress from Serenity?

Yes, you can export your goals, progress data, and conversations from Serenity to keep a backup or transfer to other tools.

Account & Privacy
Data Export
Backup
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How do I delete my account from Serenity?

To delete your account, go to your account settings and select the delete option. This will permanently remove all your data and cannot be undone.

Account & Privacy
Account Deletion
Data Removal
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How do I cancel my subscription to Serenity?

You can cancel your subscription through your account settings or by contacting our support team. Cancellation takes effect at the end of your current billing period.

Cancellation & Refunds
Subscription Cancellation
Billing
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Will I lose my data if I cancel my Serenity subscription?

No, you won't lose your data when you cancel. Your goals, progress, and conversations remain intact, but you'll lose access to premium features.

Cancellation & Refunds
Data Retention
Subscription
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Can I get a refund after canceling from Serenity?

Refund policies vary based on your subscription plan and circumstances. Contact our support team to discuss refund options for your specific situation.

Cancellation & Refunds
Refunds
Billing
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How do I turn off auto-renewal for Serenity?

You can turn off auto-renewal in your account settings or by contacting our support team. This will prevent future charges while keeping your subscription active until the current period ends.

Cancellation & Refunds
Auto-Renewal
Billing
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What happens to my Serenity account after I cancel?

After cancellation, your account remains active with free tier access, preserving all your data and allowing you to continue using basic features.

Cancellation & Refunds
Account Status
Post-Cancellation
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How do I contact Serenity customer support?

You can contact Serenity customer support through multiple channels including in-app support, email, and our help center for assistance with any questions or issues.

Support & Troubleshooting
Customer Support
Help
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Where can I report a bug or issue with the Serenity app?

You can report bugs and issues through the in-app feedback feature, email support, or our bug reporting form on the website.

Support & Troubleshooting
Bug Reports
Technical Issues
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Serenity isn't responding – what should I do?

If Serenity isn't responding, try refreshing the app, checking your internet connection, or restarting the application. Contact support if the issue persists.

Support & Troubleshooting
Technical Issues
Troubleshooting
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I'm not seeing notifications on Serenity – how do I fix that?

To fix notification issues, check your device's notification settings, ensure Serenity has permission to send notifications, and verify your in-app notification preferences.

Support & Troubleshooting
Notifications
Settings
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How can I suggest a feature or improvement for Serenity?

You can suggest features and improvements through the in-app feedback feature, our community forum, or by contacting our support team directly.

Support & Troubleshooting
Feature Requests
Feedback
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Is Serenity available in other languages?

Serenity is currently available in English, but we're working on adding support for additional languages to make our services accessible to more users worldwide.

Other Questions
Languages
International
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Can I use Serenity with friends, teammates, or accountability partners?

Yes, Serenity supports collaboration and accountability partnerships, allowing you to share goals, progress, and support with trusted individuals or teams.

Other Questions
Collaboration
Accountability
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Does Serenity integrate with other apps like Google Calendar or Apple Health?

Yes, Serenity integrates with popular apps and services including Google Calendar, Apple Health, and other productivity tools to enhance your workflow.

Other Questions
Integrations
Third-Party Apps
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Is there a community or forum for Serenity users?

Yes, Serenity has a community forum where users can connect, share experiences, provide support, and discuss personal development topics.

Other Questions
Community
Forum
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Do you offer corporate or enterprise plans for Serenity?

Yes, Serenity offers corporate and enterprise plans designed to support teams and organizations in achieving their collective and individual goals.

Other Questions
Enterprise
Corporate
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What makes Serenity different from other goal-setting apps?

Serenity stands out through its persistent AI memory, focus on purpose over productivity, personalized guidance, and gentle accountability approach that adapts to your pace.

Other Questions
Differentiation
Unique Features
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