How do I reset my password for Serenity?

To reset your password for Serenity, go to the login page and click the 'Forgot Password' link. Enter the email address associated with your account, and we'll send you a secure password reset link. Click the link in the email to create a new password. The reset link is valid for a limited time for security purposes. If you don't receive the email, check your spam folder or contact our support team for assistance. For security reasons, we can't reset passwords over the phone or through other channels. This process ensures that only you can reset your password and maintains the security of your account.

Step-by-Step Password Reset Instructions

1. Go to the login page on the Serenity website or app.
2. Click 'Forgot Password' below the login form.
3. Enter your email address associated with your Serenity account.
4. Check your email inbox for a password reset link (check spam/junk if not found).
5. Click the reset link and follow the instructions to create a new password.
6. Log in with your new password.

Troubleshooting Password Reset Issues

• No email received: Check your spam or junk folder. If you still don't see the email, ensure you entered the correct address or contact support.
• Expired link: Password reset links are valid for a limited time. If expired, repeat the reset process to receive a new link.
• Multiple requests: Use the most recent reset link sent to your email.
• Account not found: Double-check your email address or try any alternate addresses you may have used.

Security and Privacy

• Secure process: Only you can reset your password using your email.
• No phone resets: For your protection, passwords cannot be reset over the phone or via chat.
• Data protection: Your account and personal data remain secure throughout the process.

Support

If you encounter any issues or need further assistance, contact Serenity support through the app or website. Our team is here to help you regain access to your account while maintaining the highest security standards.

Best Practices for Password Security

• Use a strong password: Combine upper and lower case letters, numbers, and symbols.
• Avoid reusing passwords: Use a unique password for Serenity.
• Update regularly: Change your password periodically for added security.
• Use a password manager: Consider using a password manager to keep your credentials safe.