How do I cancel my subscription to Serenity?

We understand that your needs and circumstances can change, and you may need to cancel your Serenity subscription. Whether you're taking a break, switching to a different service, or simply want to reduce costs, we want to make the cancellation process as simple and transparent as possible. This guide will walk you through everything you need to know about canceling your subscription.

How to Cancel Your Subscription

Method 1: Cancel Through Your Account Settings

Step-by-Step Process

Log into your Serenity account on the website or mobile app
Navigate to Account Settings or Billing section
Find "Subscription Management" or "Billing & Subscription"
Click "Cancel Subscription" or "Manage Subscription"
Select cancellation reason (optional but helpful for us)
Confirm your cancellation by clicking "Cancel Subscription"
Receive confirmation email with cancellation details

What You'll See

Current plan details - Your current subscription and billing cycle
Next billing date - When your next charge would occur
Access until date - When you'll lose premium features
Cancellation options - Immediate or end-of-period cancellation

Method 2: Cancel Through Customer Support

If you prefer human assistance or can't access your account:

Contact Options

Email support: support@serenity.coach
In-app support: Use the help feature in the Serenity app
Help center: Visit serenity.coach/help
Live chat: Available during business hours

Information to Provide

Your email address associated with the account
Account name or username
Reason for cancellation (optional but appreciated)
Preferred contact method for follow-up

Method 3: Cancel Through App Store/Google Play

If you subscribed through a mobile app store:

For iOS (App Store)

Open Settings on your iPhone or iPad
Tap your name at the top
Select "Subscriptions"
Find Serenity in your active subscriptions
Tap "Cancel Subscription"
Confirm cancellation

For Android (Google Play)

Open Google Play Store
Tap your profile icon
Select "Payments & subscriptions"
Tap "Subscriptions"
Find Serenity and tap on it
Select "Cancel subscription"
Confirm cancellation

What Happens When You Cancel

Immediate Effects

Subscription Status

Marked for cancellation - Your subscription is flagged for cancellation
No new charges - You won't be charged again
Access continues - You keep premium features until the end of your billing period
Confirmation sent - You'll receive email confirmation of cancellation

Account Changes

Billing stopped - No further charges will be processed
Auto-renewal disabled - Your subscription won't automatically renew
Downgrade scheduled - Your account will switch to free tier at the end of the period
Data preserved - All your goals, progress, and conversations remain intact

During the Remaining Billing Period

Premium Access

Full premium features - You continue to have access to all premium features
No limitations - Your experience remains unchanged
Support access - Premium support remains available
All integrations - Third-party integrations continue to work

What You Can Do

Continue using premium features - Make the most of your remaining time
Export your data - Download your information if needed
Explore free features - Familiarize yourself with what's available in the free tier
Contact support - Get help with any questions or issues

After the Billing Period Ends

Account Downgrade

Automatic switch - Your account automatically becomes a free account
Premium features disabled - You lose access to premium-only features
Data retention - All your core data remains available
Free tier access - You can continue using basic features

What Changes

Feature limitations - Some advanced features become unavailable
Support level - You'll have access to standard support instead of priority
Analytics - Advanced analytics and insights are no longer available
Integrations - Some third-party integrations may be limited

What You Keep After Cancellation

Preserved Data and Features

Core Data

All your goals - Every goal you've created remains intact
Progress history - Your achievement and milestone data is preserved
Conversation logs - Your complete chat history with the AI
Personal notes - All your reflection notes and insights
Account settings - Your preferences and customizations

Free Tier Features

Goal setting - You can continue creating and managing goals
Basic planning - Core planning features remain available
AI conversations - You can still chat with the AI guide
Progress tracking - Basic progress tracking continues
Account management - You can update your profile and settings

What You Lose

Premium Features

Advanced analytics - Detailed progress reports and insights
Priority support - Faster response times from support team
Enhanced AI features - Advanced AI capabilities and personalization
Mental wellness tools - Premium mental health and wellbeing features
Advanced integrations - Some third-party app integrations

Premium Support

Priority response - Standard support response times apply
Dedicated support - No longer have access to premium support channels
Advanced troubleshooting - Some technical support options may be limited

Reactivating Your Subscription

How to Reactivate

Simple Reactivation Process

Log into your account - Your account remains active
Go to Account Settings - Navigate to billing section
Click "Upgrade" or "Reactivate Subscription"
Choose your plan - Select the plan that works for you
Enter payment information - Provide billing details
Confirm reactivation - Your premium features are immediately restored

What Happens When You Reactivate

Immediate access - Premium features are restored right away
No data loss - All your previous data and progress remains
Seamless transition - No interruption to your experience
Same billing cycle - You'll be charged according to your new plan

Reactivation Benefits

No Setup Required

Instant restoration - All your premium features are immediately available
No data migration - Your existing data works with premium features
Same experience - Your personalized settings and preferences are preserved
Continuous progress - Your goal achievement journey continues uninterrupted

Cancellation Policies and Fees

No Cancellation Fees

Our Commitment

No fees - We don't charge any cancellation fees
No penalties - There are no penalties for canceling
No hidden charges - What you see is what you get
Transparent billing - Clear, upfront information about all charges

What This Means

Free to cancel - You can cancel at any time without additional costs
No surprises - No unexpected charges on your next bill
Clean cancellation - Simple, straightforward process
Customer-friendly - We want to make cancellation as easy as possible

Refund Policies

Standard Refund Policy

No automatic refunds - We don't automatically refund unused time
Case-by-case review - We review refund requests individually
Fair consideration - We consider your circumstances and usage
Contact support - Reach out to discuss refund options

When Refunds May Apply

Technical issues - If you couldn't use the service due to our problems
Billing errors - If there were errors in billing or charges
Service dissatisfaction - If the service didn't meet reasonable expectations
Extenuating circumstances - Special situations we can accommodate

Managing Your Billing

Before You Cancel

Consider Your Options

Downgrade instead - Switch to a lower-cost plan
Pause subscription - Temporarily suspend your subscription
Adjust billing cycle - Change from monthly to annual billing
Contact support - Discuss alternatives that might work better

Review Your Usage

Check feature usage - See which premium features you use most
Evaluate value - Consider the value you're getting from premium features
Explore alternatives - Look at free tier features that might meet your needs
Plan transition - Think about how you'll manage without premium features

After Cancellation

Monitor Your Account

Check access dates - Know when premium features will be disabled
Export important data - Download any data you might need later
Update integrations - Adjust any third-party tools that depend on premium features
Plan alternatives - Consider other tools or methods for premium features

Stay Informed

Read confirmation emails - Keep cancellation confirmation for your records
Note reactivation process - Remember how to reactivate if you change your mind
Save support contacts - Keep contact information for future questions
Monitor billing - Ensure no unexpected charges appear

Common Questions About Cancellation

Can I Cancel Immediately?

Immediate vs. End-of-Period Cancellation

Immediate cancellation - Stops future charges but you lose access right away
End-of-period cancellation - You keep access until your billing period ends
Your choice - You can choose which option works better for you
No refund for immediate - You won't get a refund for unused time

What If I Change My Mind?

Reactivation Options

30-day grace period - Easy reactivation within 30 days
No penalties - No additional fees for reactivation
Same features - All your premium features are restored
Seamless transition - No interruption to your experience

Will I Lose My Data?

Data Protection

No data loss - All your data is preserved after cancellation
Free tier access - You can still access your data with free features
Export options - You can download your data at any time
Permanent retention - Your data remains available unless you delete your account

Can I Get a Refund?

Refund Considerations

Contact support - Reach out to discuss your specific situation
Case-by-case review - We evaluate each request individually
Fair assessment - We consider your circumstances and usage
No guarantees - Refunds are not automatic or guaranteed

Conclusion

Canceling your Serenity subscription is a straightforward process that you can complete through your account settings, customer support, or app store. When you cancel, you'll continue to have access to premium features until the end of your current billing period, and all your core data and progress will be preserved.

We don't charge any cancellation fees, and you can reactivate your subscription at any time if you change your mind. Your account will automatically switch to the free tier after your billing period ends, allowing you to continue using basic features while maintaining access to all your personal data.

If you're considering cancellation, we encourage you to:

Explore the free tier to see if it meets your needs
Contact support to discuss alternatives that might work better
Export your data if you want to keep a backup
Provide feedback about why you're canceling to help us improve

We're committed to making the cancellation process as transparent and hassle-free as possible. If you have any questions about canceling your subscription or need assistance with the process, please don't hesitate to contact our support team.

Thank you for being part of the Serenity community, and we hope to see you again in the future.